Today I received a Citi credit card bill with the second late fee in two months. The first late fee was definitely my fault, but I sent the second payment in 4 days before the due date. So I called customer service to complain. The first guy I talked to said there was nothing he could do, because my account “didn’t qualify” for a refund of a late fee. I asked what account DID...
What’s been happening with me lately