Janice E. Dawley



SKILLS

Network Administration

  • Windows NT and Windows 2000 domains: DNS, DHCP, WINS, Services for Macintosh, Remote Access, Active Directory.
  • Lotus Notes 5.0: initial setup and configuration, management of users and databases.
  • Backup Exec and Norton AntiVirus administered domain-wide.

End-User Support and Training

  • Writing of clear, user-friendly documentation and training materials.
  • Thorough knowledge of Microsoft operating systems and Office products.
  • Centralized help desk support using pcANYWHERE to connect to client computers.
  • Creation and imaging of software platforms with Symantec Ghost for quick roll-out.

Hardware Maintenance

  • Network infrastructure: routers, hubs, switch panels, Ethernet and twinax cabling.
  • PC support: building PCs from component parts, replacing hard drives, expansion cards, memory, processors.

Web Site Administration

  • Web page design in plaintext HTML as well as graphic editors (Dreamweaver, GoLive).
  • Site management and CGI interfaces.

COMPUTER-RELATED EXPERIENCE

Desktop Systems Specialist
Vermont Energy Investment Corporation, Burlington, VT
June 2002 - Present

Provide computing support for a non-profit energy efficiency contractor. Supported machines run Windows 98, Windows XP, Novell 5.1 and Red Hat Linux.

Technical Systems Administrator
Champion Jogbra, Essex, VT
December 1996 - December 2001

Administered the network and provided end-user computing support in a busy environment based on Windows 95 and Windows NT 4.0.

Accomplishments:

  • Performed monthly updates and provided new content to the company web site.
  • Designed, created, and implemented the first comprehensive inventory and tracking system for computer hardware assets, using Microsoft Access.
  • Upgraded all end-users from Windows 3.11 to Windows 95.
  • Key player in the transition from externally-hosted email to our own Lotus Notes 5.0 domain.
  • Created a new domain-wide backup scheme that reduced administration time by 90%.
  • Completely restructured the network's file sharing scheme for organization and security.
Computer Services Manager
Kinko’s Copy Center, Burlington, VT
November 1994 - November 1996

Managed a busy self-service and full service computing area. Trained and supervised two co-workers, purchased new hardware and software, maintained Windows and Macintosh systems, typeset orders, and assisted customers with a wide range of software issues. Expanded and reorganized the department to increase sales by 160% over a period of two years.

Desktop Publishing Consultant
Kinko’s Copy Center, Burlington, VT
May 1994 - October 1994

Assisted the Desktop Publishing Manager in the Computer Services department of the store. Typeset jobs, assisted customers in the self-serve computing area, maintained Windows and Macintosh systems and oversaw the Computer Services area during the manager's absence.

Desktop Publishing Intern
Omega Press, Philadelphia, PA
January 1990

During a three-week internship, I typeset two journals in QuarkXPress, updated a mailing list with dBase, and compiled an inventory list using Microsoft Word.


OTHER EXPERIENCE

Co-worker
Kinko’s Copy Center, Burlington, VT
June 1992 - April 1994

Fulfilled all store functions, including taking customer orders, operating black & white and color copiers, finishing jobs (binding, folding, cutting), assisting customers with self serve computers, and operating the cash register.

Quality Control Tester
IBM, Essex Junction, VT
February - May 1991

Worked in Wafer Testing and Quality Control departments, operating specialized diagnostic equipment and completing detailed computer analyses daily. Acquired first-hand view of corporate mismanagement.

Prep Cook/Dishwasher
Pauline's Restaurant, South Burlington, VT
September 1990 - January 1991

Prepared various foods and washed dishes at a gourmet restaurant. Highest calorie diet I've yet experienced.

Temporary Office Help
Copy Cat Printing, Inc. Baltimore, MD
June - August 1989

Readied jobs for customer pick-up, called customers, deposited cash and checks at the bank. During the many lulls, sat around, read books, occasionally fell asleep.

Ticket Seller
Groton State Forest, Marshfield, VT
Summers 1987 & 1988

Attended ticket booth above Boulder Beach. Would have died of boredom if not for library books and letter-writing mania.


EDUCATION

Hamilton College, Clinton, NY.
Graduated in May of 1990 with a Bachelor of Arts in Anthropology and a minor in English.

Kimball Union Academy, Meriden, NH.
Attended on full scholarship, graduating with honors in May of 1986.

Hurricane Island Outward Bound School, Rockland, ME.
Completed a four-week course in hiking, canoeing, and sailing with an emphasis on cooperative group interaction during August 1984.


References available upon request.


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