The Resume of Janice E. Dawley

Janice E. Dawley

SKILLS

Network Administration

Windows NT and Windows 2000 domains: DNS, DHCP, WINS, Services for Macintosh, Remote Access, Active Directory.
Lotus Notes 5.0: initial setup and configuration, management of users and databases.
Backup Exec and Norton AntiVirus administered domain-wide.

End-User Support and Training

Writing of clear, user-friendly documentation and training materials.
Thorough knowledge of Microsoft operating systems and Office products.
Centralized help desk support using pcANYWHERE to connect to client computers.
Creation and imaging of software platforms with Symantec Ghost for quick roll-out.

Hardware Maintenance

Network infrastructure: routers, hubs, switch panels, Ethernet and twinax cabling.
PC support: building PCs from component parts, replacing hard drives, expansion cards, memory, processors.

Web Site Administration

Web page design in plaintext HTML as well as graphic editors (Dreamweaver, GoLive).
Site management and CGI interfaces.

COMPUTER-RELATED EXPERIENCE

Desktop Systems Specialist
Vermont Energy Investment Corporation, Burlington, VT
June 2002 - Present

Provide computing support for a non-profit energy efficiency contractor. Supported machines run Windows 98, Windows XP, Novell 5.1 and Red Hat Linux.

Technical Systems Administrator
Champion Jogbra, Essex, VT
December 1996 - December 2001

Administered the network and provided end-user computing support in a busy environment based on Windows 95 and Windows NT 4.0.

Accomplishments:

Performed monthly updates and provided new content to the company web site.
Designed, created, and implemented the first comprehensive inventory and tracking system for computer hardware assets, using Microsoft Access.
Upgraded all end-users from Windows 3.11 to Windows 95.
Key player in the transition from externally-hosted email to our own Lotus Notes 5.0 domain.
Created a new domain-wide backup scheme that reduced administration time by 90%.
Completely restructured the network's file sharing scheme for organization and security.

Computer Services Manager
Kinko’s Copy Center, Burlington, VT
November 1994 - November 1996

Managed a busy self-service and full service computing area. Trained and supervised two co-workers, purchased new hardware and software, maintained Windows and Macintosh systems, typeset orders, and assisted customers with a wide range of software issues. Expanded and reorganized the department to increase sales by 160% over a period of two years.

Desktop Publishing Consultant
Kinko’s Copy Center, Burlington, VT
May 1994 - October 1994

Assisted the Desktop Publishing Manager in the Computer Services department of the store. Typeset jobs, assisted customers in the self-serve computing area, maintained Windows and Macintosh systems and oversaw the Computer Services area during the manager's absence.

Desktop Publishing Intern
Omega Press, Philadelphia, PA
January 1990

During a three-week internship, I typeset two journals in QuarkXPress, updated a mailing list with dBase, and compiled an inventory list using Microsoft Word.

OTHER EXPERIENCE

Co-worker
Kinko’s Copy Center, Burlington, VT
June 1992 - April 1994

Fulfilled all store functions, including taking customer orders, operating black & white and color copiers, finishing jobs (binding, folding, cutting), assisting customers with self serve computers, and operating the cash register.

Quality Control Tester
IBM, Essex Junction, VT
February - May 1991

Worked in Wafer Testing and Quality Control departments, operating specialized diagnostic equipment and completing detailed computer analyses daily. Acquired first-hand view of corporate mismanagement.

Prep Cook/Dishwasher
Pauline's Restaurant, South Burlington, VT
September 1990 - January 1991

Prepared various foods and washed dishes at a gourmet restaurant. Highest calorie diet I've yet experienced.

Temporary Office Help
Copy Cat Printing, Inc. Baltimore, MD
June - August 1989

Readied jobs for customer pick-up, called customers, deposited cash and checks at the bank. During the many lulls, sat around, read books, occasionally fell asleep.

Ticket Seller
Groton State Forest, Marshfield, VT
Summers 1987 & 1988

Attended ticket booth above Boulder Beach. Would have died of boredom if not for library books and letter-writing mania.

EDUCATION

Hamilton College, Clinton, NY.
Graduated in May of 1990 with a Bachelor of Arts in Anthropology and a minor in English.

Kimball Union Academy, Meriden, NH.
Attended on full scholarship, graduating with honors in May of 1986.

Hurricane Island Outward Bound School, Rockland, ME.
Completed a four-week course in hiking, canoeing, and sailing with an emphasis on cooperative group interaction during August 1984.

References available upon request.